How Do I Reset My Password?

If you forget your password, you can reset it, provided your Department Administrator has enabled this feature for your department.

To reset your password

Note: By default, new passwords must be 8 characters or longer in length and contain at least one capital letter, one lowercase letter, and one number. However, your Department Administrator controls password requirements and may stipulate different settings. Requirements for your new password are listed to the right of the input fields in the Password Reset window.

1. On the password login page, tap the Forgot Your Password? button. If your Department Administrator also allows you to retrieve your username, the button may read Forgot Username or Password?. The Password Reset window opens.

2. Tap the Forgot Username or Password? link. The Request Username or Reset Password window opens.

3. For Username, enter the username associated with your TripTix account.

4. Alternatively, for Email, enter the email address associated with your TripTix account.

5. Tap Reset Password. An email is sent to the email address associated with your TripTix account.

6. Log in to your email and copy the temporary password listed in the email.

7. Return to the Password Reset window and, in the Temporary/Old Password field, enter or paste the temporary password.

8. For Username, enter the username associated with your TripTix account.

9. For New Password, enter a new password to associate with your account. Re-enter this password in the Repeat New Password field.

10. Tap Update Password. You are re-directed to the password login page.

11. To log in to TripTix Windows, enter your new credentials in the appropriate fields and tap Login.